Terms and Conditions of ITALIA Truffles
Users who use the services offered by ITALIA Truffles declare that they know and accept these general contract conditions.
Owner of ITALIA Truffles and related Services
Abruzzo Tartufi Srls Via Carducci, 119 65010 Cappelle sul Tavo (PE) – VAT number: IT02243340680
User Provided Content
The User is responsible for his own and third-party content that he shares on ITALIA Truffles, by uploading it, inserting content or in any other way. The User indemnifies the Owner from any liability in relation to the illicit dissemination of third party content or the use of ITALIA Truffles in ways contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the User or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to contents deemed offensive or illicit.
Rights to content provided by Users
The only rights granted to the Owner in relation to the contents provided by Users are those necessary for the operation and maintenance of ITALIA Truffles.
Content provided by third parties
The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on ITALIA Truffles. The Owner is not responsible for such contents and their accessibility.
Each order sent by the User constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance of the Owner. To complete the online purchase procedure, the User must select the products and complete the check-out, after having carefully checked the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.
The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the Order Confirmation is sent by the Owner to the e-mail address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, to the e-mail address associated with his purchase, the possible unavailability of one or more products and, where all the products purchased were not available, of the shipping costs incurred by the User
Users are required to register on ITALIA Truffles by providing their personal data and shipping address. Shipping costs are not included and differ depending on the destination. Prices are indicated in Euros and include VAT. ITALIA Truffles may provide different offers throughout the year.
Terms of payment
The payment methods available to Users are described on the relevant pages of the sites. ITALIA Truffles uses third-party tools for payment processing and does not in any way come into contact with payment data (such as those relating to credit cards) provided by the User.
For each order placed, if the Users have expressly requested it by ticking the appropriate box contained in the order submission form and have provided the necessary data (valid VAT number or CF) when registering their account, the Owner issues invoice of the material shipped, sending it to the User who holds the order. In fact, no change to the invoice will be possible at a later time after it has been issued.
Prices, descriptions or availability of products displayed are subject to change without notice. The photos included are indicative and do not constitute a guarantee of the quality of the products. The photos inserted are adapted in relation to the viewing tool and, for this reason, are merely indicative of the appearance and dimensions of the products, as they may partially differ from the images presented.
Even after sending the Order Confirmation email, in the event of unavailability of some products for reasons not foreseeable at the time the order was concluded, the Owner will reimburse the User for the price of the products ordered and not available.
Execution of the Order
The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the product ordered. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time the Order Confirmation was sent.
Deliveries are made during the usual working hours of the courier in charge, to the address indicated by the User and according to the methods specified in the order summary.
Upon delivery of the goods by the courier, the User is required to check that the number of packages actually delivered corresponds to that indicated in the transport document, and that the packaging of the packages is intact in all its parts and not damaged. , nor compromised by atmospheric events or otherwise altered. Upon delivery, the User is also required to check the packaging, specifying any anomalies on the delivery form. If the User finds any obvious damage to the packaging and/or the products contained therein or the mismatch in the number of packages, he must immediately contest it, placing a written control reservation (specifying the reason for the reservation, e.g. “holly packaging” , “crushed packaging”, etc.) on the courier’s proof of delivery or promptly inform the Owner.
Once the delivery note has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered. Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner. In the event of failure to collect the material in stock at the courier’s warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the User at the time of the order, the products will be returned to the Owner who, depending on the will of the User, will proceed to refund the price of the products (excluding perishable ones such as fresh truffles or frozen products, and the shipping cost), or will make arrangements for the new fulfillment and the related additional shipping costs.
The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order by the User, for damage that may occur to the products following delivery by the carrier or for delays in delivery attributable to it.
Rights of withdrawal
In case of purchase of products or services on ITALIA Truffles, the User has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires after 14 days, from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw using the declaration form at the bottom of the document.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from this contract.
These refunds will be made using the same payment method used by the User for the purchase. Where not possible, the User may agree on a different reimbursement method. In any case, the User will not have to bear any costs for delivery of this refund. The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and, in any case, within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period expires. The costs of returning the goods will be borne by the User. The User is responsible only for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations on the right of withdrawal on products
Damaged or used products, even partially, will not be replaced or refunded. The User must include a copy of the order confirmation email inside the packaging box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk deteriorating rapidly (such as fresh or frozen food products), are sealed and do not lend themselves to being replaced for hygienic reasons , or are connected to health protection and have been opened after delivery.
In particular, pursuant to art. 47, paragraph 1, letter I of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of food, drinks or other goods for domestic use of current consumption supplied to the User’s domicile, to his place of residence or place of work, from regular distributors.
The consumer user has the right to a guarantee on the conformity of the products and services purchased. Except for food products, the guarantee lasts 24 months starting from delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery. To exercise the warranty right, the User must send an email to the Owner indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material).
All elements are essential and will be verified by the Owner before responding to the User. If the lack of conformity of the product is ascertained, the User has the right to obtain its repair or replacement, possibly after returning the defective product to the Owner. The User also has the right to obtain its repair or replacement, possibly after returning the defective product to the Owner. The User also has the right to request from the Owner an appropriate reduction in the price or the termination of the contract if the repair and replacement prove impossible or excessively expensive, the Owner has not repaired or replaced the goods within a reasonable time, in any case not less than 15 days, or the replacement or repair previously carried out has caused significant inconvenience to the User. To exercise the right of guarantee and for further information in this regard, the User is required to contact the Owner.
Termination and Termination of User Accounts
Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the appropriate section on ITALIA Truffles or by contacting the Owner directly.
The Owner, in case of violation of these Terms, reserves the right to suspend or close the User’s account at any time and without notice. The Owner reserves the unquestionable right to inhibit at any time and without notice access to ITALIA Truffles, in full or limited to some functions, of the accounts of Users for whom payment irregularities, non-payment, damage to their reputation have been detected. via the internet, obscene, vulgar or inappropriate language for the comment and review functions, repeated and continuous unconcluded order attempts, cyber attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner.
The Service is provided “as is”
The Service is provided by the Owner “as is”, without any express or implicit guarantee as to its accuracy or availability.
Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of ITALIA Truffles and its Services, without the express permission of the Owner, guaranteed directly or through a specific resale program.
The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, directors, agents, licensors, partners or employees) from any obligation or liability, including any legal costs incurred to defend themselves in court, which may arise following damages caused by other Users or third parties, in relation to the contents uploaded online, the violation of the terms of the law or the terms of these conditions of service.
reverse engineer, decompile, disassemble, modify or create derivative works based on v or any portion thereof;
circumvent the IT systems used by ITALIA Truffles or its licensors to protect the content accessible through it; copy, store, modify, change, prepare derivative works of, or alter in any way any of the content provided by ITALIA Truffles;
use any robot, spider, site search/retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of ITALIA Truffles or its contents;
rent, license or sublicense ITALIA Truffles;
defame, abuse, harass, threaten, threaten or otherwise violate the rights (such as rights of privacy and publicity) of others;
disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
use ITALIA Truffles in any other improper way that violates these Terms.
All trademarks of the Owner, figurative or nominative, and all other signs, trade names, service marks, word marks, commercial names, illustrations, images, logos that appear regarding ITALIA Truffles are and remain the exclusive property of the Owner or its licensees and are protected by applicable trademark laws and related international treaties. The unauthorized use of the material listed by third parties will be punished according to the rules established by law.
Users declare that they are adults according to the legislation applicable to them. Minors can use ITALIA Truffles only with the assistance of a parent or guardian. Under no circumstances may children under the age of 13 use ITALIA Truffles.
Limitations of Liability
The Owner, within the limits of applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties exclusively when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of ITALIA Truffles.
The User expressly exonerates and releases the Application Owner from any liability, to the extent permitted by applicable legislation, in relation to any damages or claims of any type and nature of its own and/or third parties including direct, indirect, punitive, incidental, special, damages resulting from lost profits, lost revenues, loss of data or replacement costs arising from or in any case connected with this agreement.
The owner guarantees the correct conservation and quality of the food products exclusively until the moment of delivery to the place indicated by the User; any liability relating to the poor condition of the products due to improper storage subsequent to the time of delivery is excluded.
Changes to these Terms
The Owner reserves the right to make changes to these Terms at any time, giving notice to the User through its publication within ITALIA Truffles. The User who continues to use ITALIA Truffles after the publication of the changes accepts the new Terms without reservation.
Assignment of the contract
The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the User’s rights provided herein are not prejudiced. The User may not withdraw or transfer in any way their rights or obligations under these Terms without the written authorization of the Owner.
All communications relating to ITALIA Truffles must be sent using the contact information indicated.
Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to law, the jurisdiction of the State and the exclusive jurisdiction of the court of Pescara.